FAQ
1. What does MyInsect offer?
MyInsect is your online shop for high-quality insects and pet supplies. We offer a diverse selection of insects, including mealworms, crickets, grasshoppers and more, as well as a wide range of products for the species-appropriate husbandry and care of your pets.
2. Where do the insects come from? MyInsect?
Our insects are bred in our own production facility in Germany, which adheres to strict quality standards and environmentally friendly production processes. This allows us to guarantee the freshness, quality and safety of our products.
3. Are the insects of MyInsect safe for my pets?
Yes, our insects are carefully bred and subject to strict quality controls to ensure they are healthy and free of contaminants. They are a safe and natural food source for reptiles, birds, fish and other exotic pets.
4. Offers Does MyInsect also offer products for other pets?
Yes, in addition to insects, we also offer a wide range of products for the appropriate keeping and care of various pets, including reptiles, birds, rodents and fish. Our range includes terrariums, food and drinking containers, decorations, care products and much more.
5. How does the subscription model work? MyInsect?
Our subscription model allows you to schedule and automate regular deliveries of your favorite insect species. You can adjust the delivery interval and quantity to your liking and pause or change your subscription at any time. This way we ensure that your pets always have enough food without you having to worry about it.
6. How are the products made by MyInsect shipped
We ship our products quickly and reliably with our shipping partners. All orders are securely packaged to ensure freshness and quality during transit. Delivery time is usually 2-4 business days depending on your location.
7. What do I do if I have questions about my products?
Our customer service team is always available to answer your questions and help you with any issues or concerns. You can reach us by email, telephone or via our contact form on the website. We are here to help you and ensure that you are happy with your purchase MyInsect are completely satisfied.
8. Offers MyInsect also offers returns or exchanges?
Yes, we accept returns or exchanges within a reasonable time of receiving your order. Please contact our customer service team for further instructions and to initiate your return or exchange process.
9. Are the payments made? MyInsect safe?
Yes, we value the security of your payment information and use secure payment methods to protect your data. You can pay with us conveniently and securely using various payment methods such as credit card, PayPal or bank transfer.
10. Is available at MyInsect also offers special offers or discounts?
Yes, we regularly offer special offers, discounts and promotions for our customers. Please keep an eye on our website and newsletter to benefit from our current offers.
11. Why should we choose Choose MyInsect?
MyInsect is characterized by its high quality, extensive range, reliability and excellent customer service. We are committed to providing our customers with a superior shopping experience and ensuring their pets receive the best care possible.
12. Are the products of MyInsect also suitable for sensitive pets?
Yes, our products are suitable for a variety of pets, including those with special dietary needs or sensitivities. We offer a wide range of products that are individually tailored to the needs of different animal species.
13. Offers MyInsect also provides information on the species-appropriate keeping of pets?
Yes, we provide our customers with comprehensive information and resources to help them maintain and care for their pets appropriately. Our website contains articles, guides and videos on topics such as nutrition, terrarium setup, health and much more.
14. Can we at Do you also want to order special products or quantities from MyInsect?
Yes, we strive to meet our customers' individual needs and can offer special products or quantities upon request. Simply contact our customer service to discuss your specific requirements and find a tailor-made solution.
15. How can I ensure that my order arrives? MyInsect arrived correctly?
After your order has been shipped, you will receive a shipping confirmation email with a tracking link that you can use to track the status of your delivery. If you have any questions or concerns about your order, you can contact our customer service at any time.
16. Offers MyInsect also provides information on feeding my pets appropriately?
Yes, we provide our customers with comprehensive information to ensure they are feeding and feeding their pets correctly. On our website you will find guides and articles on topics such as food selection, feeding frequency, nutrient requirements and more.
17. Can I have my order delivered to another address?
Yes, during the ordering process you have the option of specifying a different delivery address to which your order should be delivered. Please make sure the shipping address is correct to avoid delays or delivery problems.
18. Offers MyInsect also offers products for professional animal breeders or zoos?
Yes, we supply our high-quality products not only to private customers, but also to professional animal breeders, zoos, animal parks and other institutions. Simply contact our customer service to receive information about special offers and conditions for bulk orders.
19. Are the products of MyInsect also suitable for human consumption?
Our products are intended for consumption by pets only and are not suitable for human consumption. We strongly recommend that you use our products only as directed and keep them out of the reach of children.
20. Offers MyInsect also offers gift vouchers?
Yes, we offer gift vouchers that are perfect as a gift for animal lovers. You can choose the amount you want and easily buy and send the voucher online. This means your loved ones can decide for themselves which products they would like to buy.
21. Offers Does MyInsect also offer products for exotic pets?
Yes, we offer a wide range of products for exotic pets such as reptiles, amphibians, birds, fish and invertebrates. Our range includes special types of food, terrarium furnishings, care products and much more to meet the needs of various exotic pets.
22. Is the packaging of the products from MyInsect environmentally friendly?
Yes, we strive to use environmentally friendly packaging materials and make our packaging processes as sustainable as possible. We rely on recyclable materials and avoid plastic packaging wherever possible.
23. I can at MyInsect also receive personalized advice?
Yes, our customer service team is available to assist you with any questions, concerns or specific requirements. We offer personalized advice and support to ensure you get the right products for your pets.
24. Is available at MyInsect also a community or a forum for exchanging ideas with other pet owners?
Yes, we have an active community of pet owners on our website and social media where you can connect with like-minded people and share tips, advice and experiences. Visit our forum or follow us on our social media channels to become part of our community.
25. Offers MyInsect also offers products for the treatment of diseases or parasites in pets?
Yes, we offer a selection of products to treat diseases, parasites and other pet health problems. Our products are carefully selected and tested by experts to ensure safety and effectiveness.
26. I can at MyInsect also want to do a product comparison?
Yes, on our website you have the opportunity to compare different products to choose the ones that best suit your pets' needs. Our product comparison feature allows you to quickly and easily compare the features, prices and reviews of different products.
27. Offers MyInsect also offers training or workshops for pet owners?
Yes, we regularly offer training, workshops and events for pet owners to help them better understand and care for their pets. Our training courses cover topics such as species-appropriate nutrition, terrarium setup, health care and much more.
28. Are the products of MyInsect also suitable for young animals?
Yes, we offer special products that are specifically tailored to the needs of young animals. Our products contain all the necessary nutrients and vitamins to promote the healthy growth and development of young animals.
29. I can at Would you also like to order custom-made or tailor-made products from MyInsect?
Yes, we can offer custom-made or customized products upon request. Simply contact our customer service to discuss your specific requirements and find an individual solution
30. Offers MyInsect also has a price guarantee or a best price promise?
Yes, we strive to offer our customers the best prices and therefore offer a price guarantee on our products. If you find an identical item at a lower price, we will refund you the difference. For more information about our price guarantee, please visit our website.
31. Are insects allowed as food?
Yes, since January 1, 2018, insects have been included as a potential food in the Novel Food Regulation. According to this regulation, companies must submit official applications to the EU to obtain authorization for each insect species.
32. Which insect species have already been submitted for approval?
As of September 13, 2018, applications had been submitted for the buffalo worm, the mealworm, the migratory locust and the short-winged cricket. These insect species are currently being examined by the EU.
33. Are allergy sufferers at risk?
Insects are arthropods like crabs, so it is possible that people who are allergic to shellfish and crustaceans could also be allergic to some types of insects.
34. Are there any special precautions for allergy sufferers?
Yes, people with an allergy to shellfish and crustaceans should, depending on the severity of their allergy, either not handle insects at all or handle insects very carefully.
35. Which other allergies could be relevant?
People with an allergy to dust mites should also be careful, as they may also have an allergic reaction to insects.
36. How do I prepare insects and which parts can I eat?
There are various cooking methods for insects, including roasting, deep-frying, steaming, or grilling. It is important that the insects are heated if they have not already been heated by the manufacturer. Pay attention to the instructions on the packaging and, if necessary, remove the bones and wings before preparation. Mealyworms, buffalo worms, crickets, larvae, caterpillars and ants can be eaten whole.
37. Why do we often feel disgust towards insects?
In the past, insects were perceived as pests and disease vectors due to agriculture and increasing urbanization. This perception was reinforced by alienation from nature and the exclusion of insects from our daily diet. In particular, monoculture in agriculture promoted the growth of some species of insects, which were then combated as pests. All of these factors contributed to the fact that we often feel disgust towards insects today. However, this disgust is unfounded as insects are a healthy and sustainable source of protein and are consumed by over 2 billion people worldwide.
We hope this FAQ helped you find answers to your questions. If you have any further questions or require further information, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is always available to help you. Thank you for choosing MyInsect has chosen!